Welcome to Haoxuan, your premier online destination for high-quality bedding and home textile products. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.
1. Refund Policy
At Haoxuan, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:
14-Day No-Reason Return Window:
You may request a refund within 14 days of receiving your order.
Item Condition Requirements:
All bedding products—including sheets, duvet covers, pillowcases, comforters, and bedding sets—must be unused, unwashed, unaltered, and in their original packaging. All tags, labels, accessories, and protective wrapping must be intact.
Return Shipping Responsibility:
Customers are responsible for return shipping costs unless the return is due to a defective product, damage during shipping, or an error on our part.
Refund Processing Time:
- Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.
- PayPal Refunds: Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days, as required by local laws.
Exceptions to Refund Policy:
- Final Sale Items: Certain discounted, promotional, or clearance items may be marked as “Final Sale” and are non-refundable.
- Customized or Special Orders: Bedding items made to specific requests (e.g., customized sizes, personalized embroidery, or special fabric selections) are non-returnable.
- Damaged or Improperly Used Items: We cannot accept returns for products damaged due to customer misuse or improper care.
For all refund requests, please contact our customer service team at vip@bedsheetsphase.com or '+852 5944 5418.
2. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.
By using our website, you agree to submit to the jurisdiction of Hong Kong courts for any legal proceedings.
3. Additional Terms & Conditions
Order Acceptance & Fulfillment:
- We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
- Orders are generally processed and shipped within 3–5 business days unless otherwise specified.
Pricing & Payment:
- All prices are listed in [Currency, e.g., USD/HKD] and include applicable taxes unless stated otherwise.
- We accept PayPal, credit/debit cards, and other secure payment methods as available at checkout.
Shipping & Delivery:
- Shipping times and fees vary by location. Please refer to our Shipping & Returns Policy for specific details.
- While we work with reliable carriers, Haoxuan is not liable for delays caused by logistics providers, customs clearance, or unforeseen circumstances such as natural disasters, strikes, or extreme weather conditions.
Order Modifications and Cancellations:
- Customers may request order modifications or cancellations before the order has been processed or shipped. Once a product has been dispatched, cancellations are subject to our return policy.
Product Description & Availability:
- We make every effort to accurately describe our products and display images that reflect true colors and features. Variations in color, texture, or appearance may occur due to monitor settings or production differences.
- Product availability is subject to change without notice.
4. Contact Us
If you have any questions, concerns, or requests regarding our Terms of Service, please contact us at:
Company Name: Haoxuan
Email: vip@bedsheetsphase.com
Phone / Store Contact: '+852 5944 5418
Address: Unit A, 8/F, Chun Yuen Centre, 351 Chun Yuen Street, Wan Chai, Hong Kong
Thank you for choosing Haoxuan. We value your business and are committed to providing exceptional service, high-quality bedding products, and a seamless shopping experience.