Welcome to Haoxuan, your trusted online destination for high-quality bedding and home textile products. We are committed to protecting your personal information and ensuring a safe, transparent, and secure shopping experience. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, create an account, or place an order. By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide our services effectively, we may collect the following types of personal information:
Personal Identifiers:
Your name, email address, phone number ('+852 5944 5418), and shipping and billing address.
Payment Information:
Payment details required to complete transactions. All payments are processed securely through third-party payment providers such as PayPal. We do not store or directly process your credit or debit card information.
Account Information:
Username, password, order history, saved addresses, and account preferences when you create or use an account on our website.
Browsing and Device Data:
Information such as IP address, browser type, operating system, device information, referral URLs, and website usage behavior, collected automatically through cookies and similar technologies.
Marketing Preferences:
Your preferences regarding newsletters, promotional emails, and marketing communications, including opt-in or opt-out choices.
2. How We Use Your Information
We use the collected information for the following purposes:
Order Processing and Fulfillment:
To process orders, arrange shipping, handle returns or exchanges, and provide customer support for bedding and home textile products.
Account Management:
To create, maintain, and secure your user account, allowing you to track orders and manage personal information.
Marketing and Promotions:
To send promotional messages, newsletters, product updates, and special offers, only if you have provided consent. You may unsubscribe at any time.
Service Improvement:
To analyze customer behavior, improve website performance, optimize product offerings, and enhance the overall user experience.
Legal and Regulatory Compliance:
To comply with applicable laws, regulations, legal processes, and enforce our policies.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, your information may be shared in the following limited circumstances:
Payment Processing:
Transactions are handled through secure third-party payment gateways such as PayPal. Haoxuan does not directly collect or store sensitive payment information.
Shipping and Logistics Partners:
We share necessary shipping details (such as name, address, and contact number) with logistics providers to deliver your orders and provide tracking updates.
Legal Requirements:
We may disclose information if required by law, court order, or governmental authority, or to protect our legal rights, users, or business operations.
4. Payment Security
We prioritize secure transactions. All payment processing is handled exclusively through PayPal, a trusted and encrypted payment gateway.
Your payment details (credit/debit card numbers, CVV, etc.) are never stored on our servers.
PayPal’s advanced encryption ensures your financial data remains protected.
For PayPal’s full privacy practices, visit: https://www.paypal.com/privacy
5. Data Storage and Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Order Information:
Stored for order fulfillment, customer support, returns, refunds, and warranty-related inquiries.
Account Data:
Maintained until you request account deletion or termination, subject to legal obligations.
Browsing and Analytics Data:
Used for website analytics and service improvements and typically anonymized where possible.
6. Your Data Protection Rights
Depending on applicable data protection laws, you may have the following rights:
Access:
Request access to the personal data we hold about you.
Correction:
Request correction of inaccurate or incomplete personal information.
Deletion:
Request deletion of your personal data, subject to legal, accounting, or regulatory requirements.
Marketing Opt-Out:
Unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and user experience.
Essential Cookies:
Necessary for website operation, including shopping cart and checkout functions.
Analytical Cookies:
Used to analyze website traffic and user behavior (e.g., Google Analytics) to improve our services.
Marketing Cookies:
Enable personalized advertising and promotional content, subject to your consent.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
8. Third-Party Links and Services
Our website may include links to third-party websites or services, such as social media platforms or payment providers. We are not responsible for the privacy practices, content, or policies of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13 (or the minimum legal age in your jurisdiction). If we become aware that such data has been collected, we will take steps to delete it promptly.
10. Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Company Name: Haoxuan
Email: vip@bedsheetsphase.com
Phone / Store Contact: '+852 5944 5418
Address: Unit A, 8/F, Chun Yuen Centre, 351 Chun Yuen Street, Wan Chai, Hong Kong
Thank you for shopping with Haoxuan. We value your trust and are committed to protecting your privacy while providing high-quality bedding products and reliable customer service.